Customer satisfaction is our number one priority. We pride ourselves on customer care, providing a personlised, accountable service with a specialist after-sales department distinguishing us from our competition. From bulk orders to individual items, we value each customer and do our utmost to ensure maximum satisfaction.
Customer satisfaction is our number one priority. We pride ourselves on customer care, providing a personlised, accountable service with a specialist after-sales department distinguishing us from our competition. From bulk orders to individual items, we value each customer and do our utmost to ensure maximum satisfaction.
To ensure maximum customer satisfaction we can offer:
- Delivery reports via SMS or Email directly to you.
- Photographs taken and emailed to you after your apartment has been furnished showing our finished product. These images can also be emailed to your chosen letting agency to speed up the letting process.
- A six month guarantee on all items of our furniture (excluding budget) providing the items haven't been damaged by tenant's mis-use. - 12 month manufacturers guarantee on all domestic appliances.
- Credit Card payment facility.
- Flexible delivery times (including weekends) to suit our customers.
We realise that property investment is long-term and property management is a key element of being successful in this industry. This is why we have developed a separate after-sales department working alongside landlords and property management companies to ensure long-term satisfaction.
We offer an after sales service that will visit a property to check on damaged items we have supplied (within 6 months – does not apply to budget ranges) and make sure that your tenants are kept happy. If the item has a manufacturing fault we will replace / fix it within 48 hours.
All requests, whether a full house/apartment Furniture Package or a single coffee table are delivered free of charge within the Greater Manchester region within 48 hours - guaranteed.
Furniture that is replaced can often be used again and in this instance we donate all usable furniture to various Manchester based charities. This also helps reduce landfill and excessive refuse disposal.
Loft Interiors are accustomed to dealing with landlords, their agents and tenants alike. We can arrange delivery directly with tenants and/or agents, sending you the invoice through the post. All you have to do is place an order and we will take care of all the logistics for you, free of charge.
Loft Interiors can remove and dispose of old, shabby looking furniture that isn’t helping to rent your property and replace it with fresh, modern furniture that is so often required today.
All of our furniture is delivered fully assembled at no extra charge. All excess wrapping is taken away at no extra charge. Cardboard and plastic is always recycled where possible.
We source furniture from all over the world, we have warehousing facilities enabling us to purchase and hold large amounts of stock. We pass on the discounts we get directly to our clients. Our buying power saves you time and money.
We now offer a nationwide delivery service. A small delivery charge will be added to orders to cover fuel costs. Discounts and free delivery are available for bulk orders.
We are conscious of our carbon footprint and in attempt to look after our planet all wrapping that can be recycled is done so with great attention to detail.
We can collect and drop off keys at the relevant destinations, saving time and stress. We do not charge for this service. We can also hold keys at our branches so workmen / agents / tenants can collect and drop them back with us.
